Stupid Internet Businesses

So got my credit card bill last night ... one that I hardly ever use, but use enough not to be surprised I'm getting a bill. Open it up, and there's one charge ... that I never authorized. For magazine subscriptions from a site I did order 6 subscriptions from last year. The site says "We don't automatically renew your subscriptions" ... but apparently sometimes they do ... cuz today in the mail I got a magazine I don't remember getting for the last month or 2, and it has an expiration date of June 2008. So I search the site (http://www.netmagazines.com) to see what contact information I can find to bitch, and I can't find anything. Call the credit card, and they tell me (very nicely, and this is in my words) that I'm an idiot (ohhhhh ... those numbers that are all run together are actually a phone number? ok, I'll try that, thanks!). So I call the number, and get a message that "All available operators are busy helping other customers. Leave a detailed message with your name, order number, and phone number and we will return your call." So I finally do, and about 2:00, here it is 7:30 and they still haven't called back. I called at some point to see what their business hours are, and the message says 800 - 1800 PST Monday - Friday. Tried back a few minutes ago, to hear a message that I'm calling after business hours for the day ... ummmmm .... what? From the way I figure, people should still be working for at least 30 more minutes. Be warned, use caution when ordering things online (stupid netmagazines.com and their stupid lazy-ass employees ... I so hope one of them stumbles across this)